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Risk Management System

Risk Management System

Basic Approach

The Company has enacted Risk Management Regulations for the purpose to preserve corporate value, and deals with risk using an integrated series of processes.
By taking an integrated view of risk and identifying the key risks to address, the Company prevents risks from materializing. In the event that a risk actually materializes, the Company works to minimize and contain the damage by responding quickly and appropriately. The Company also evaluates the results of the response and declares the process complete only after confirming that remedial measures are in place to prevent a recurrence.

Risk Management Structure

The "Risk and Compliance Committee", which is chaired by the President and CEO and is composed of all executive officers, is responsible for risk management for the Group as a whole. The Risk and Compliance Committee conducted an integrated investigation of various risks and identified 32 key risks (as of December 2016) to be addressed, taking into account their potential impact and other factors. For each of the key risks, the committee establishes supervisory divisions and conducts preventive and response measures. Since the potential impact of risks constantly fluctuates with changes in the external environment, key risks are reviewed at least once a year.
The Risk and Compliance Committee met five times in 2016 and conducted reviews of emergencies that occurred in the Group. In November, the committee also reviewed key risks to be addressed. In addition, information on details of the deliberations of the Risk Compliance Committee has been provided to outside board members as part of efforts to ensure the transparency of the risk management structure.

Response to Emergencies (BCP)

Among the key risks to be addressed, for important matters related to the continued existence of the Company, such as natural disasters, infectious diseases and food-borne accidents, the Company has defined the issues it must make a concerted effort to address to defend itself as 'Emergency Guidelines' within the "Emergency Handling Regulations." The Company has also established an 'Emergency Chain of Contact' and thoroughly implemented it internally to quickly share reports on emergencies among management and related internal divisions.
In addition, the Company has established "Business Continuity Plan Regulations", which consists of five basic policies: (1) put human life first; (2) prevent secondary disasters; (3) cooperate with local communities and government offices under a "five-in-one" structure that coordinates closely among the various departments in charge of sales, products, production, purchasing and business infrastructure; (4) delegate authority in accordance with the nature of the emergency; and (5) review the response after emergency conditions have ended to prevent a recurrence. We have clarified the details of the Skylark Group's response system and initial response in an emergency and the order of priority of operations. The business continuity plan (BCP) is set in motion by situations that can be expected to suspend operations at 100 or more Skylark Group restaurants due to an emergency specified in the 'Emergency Guidelines'.
For food-borne accidents, a major risk, we provide guidance on hygiene that assumes all risks from raw materials to processing, transportation and supply. To ensure customer safety, we conduct more than 130,000 unannounced bacteriological tests annually at inspection centers in eight locations throughout Japan.

Risk Management System

Risk Management System

Activities in 2016

After becoming a holding company in January 2016, we enhanced our Group-wide risk management structure by developing information sharing channels and measures for emergency situations in the Group Companies.
Based on our Emergency Handling Regulations, we responded in an appropriate manner to the Kumamoto earthquake that occurred in April by establishing an emergency headquarters, as well as resuming business at restaurants, and delivering boxed lunches to evacuation centers.